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Member Spotlight

Posted April 23, 2020

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Rachel Crusenberry
JSG Trucking, Operations Administrator
CTA’s 2020 NextGen Chair

Rachel Crusenberry Headshot - 200 px

What do you do? How would you describe your role?

My primary job is dispatching; however, I have many different duties I am responsible for. I am in charge of managing my drivers, ensuring our equipment is in working order as well as handling clerical work.

What is your favorite part of your job?

My favorite part of the job is connecting with our drivers and customers and building more than just a business relationship. Some of our drivers have been working for us longer than I have been alive. We pride ourselves on being a family owned and operated company, so family is big for us. When drivers tell you that your company comes through for them and their family, that makes my job worth it.

How has your CTA membership been of value to you and your career?

CTA offers many courses for all aspects of trucking, including a leadership academy. Through that academy, I was able to branch out of my comfort zone and meet other CTA members who were close in age with me. From there, I have utilized some of these tools to further my career by taking on more responsibility and not being afraid to take charge. I have also met some amazing people along the way.

What aspect of the trucking industry do you like best?

Trucking moves America. It is pretty cool to be part of something that is vital to the nation’s economy. One of my favorite parts about being with a local trucking company is that my kids like to drive around town looking for our trucks and pointing them out. Even at a young age, my daughter has a sense of pride for the family business.

Who has most inspired you in your career?

I think my grandparents are the ones who truly inspired me. They both came from large Italian families and had to work hard at a young age. My grandpa was a true entrepreneur. From cannery to trucking, he had his hand in many different companies. Our trucking company was started in my grandparents’ kitchen with one truck and from there it has grown into a third generation trucking company that has serviced most of northern California for the last 45 years.

What’s something about you (a fun fact) that not many people know?

Despite being young, I have worked in a few different industries. During high school and college, I worked in both trucking and retail. A lot of people don’t know that I was a janitor during the evening so that I could stay at home during the day with my kids. That job gave me a better appreciation for those with physically demanding jobs.